Frequently Asked Questions

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Frequently Asked Questions

Q: What is your refund policy?
A: Highdrive Productions offers a 100% satisfaction, money back guarantee. That means if you do not like the product, return it within two weeks, and we will refund your purchase. Defective merchandise may be returned with 30 days of purchase for replacement. If you receive a defective item, please contact customer service by send an explanatory email to sales@spunkstar.com.

Q: How will my purchase appear on my VISA or MASTERCARD credit card statement?
A: Any videos that your purchase on the www.Spunkstar website will appear as a charge by Highdrive Production, Inc on your credit card statement. If you have any billing questions, please contact sales@spunkstar.com.

Q: What is your privacy policy?
A: Highdrive Productions does everything possible to protect your privacy. For details, please click here for details.

Q: I am, having problems ordering on-line. How else can I order?
A: If you would like to order by fax or mail, please click here for our printable Order Form.. Please print out the form, and fill it out. Mail or fax to us! Our fax number is (718) 403-0608.

Q: Are there any restrictions on where you ship to?
A: We cannot ship any of our products to the following destinations: Florida (We can ship statewide, EXCEPT for Jacksonville and Tallahassee, which are restricted), Mississippi, North Carolina, Ohio (We can ship statewide, EXCEPT for Cincinnati, which is restricted). Puerto Rico, Tennessee, Texas (We can ship to Dallas, Houston, San Antonio, Fort Worth, Corpus Christi, El Paso and Austin) Utah and the Virgin Islands. And even though we ship our products in neutral wrapping, many countries outside the United States still have overzealous customs agents. We cannot, therefore, guarantee that your international order will not be subject to customs seizure.

Q: How much do you charge for shipping?
A: Within the continental United States, our free shipping method is via USPS First Class mail, and our basic rate is free. Expedited shipping is available upon request for additional charge. International order, will be shipped international air mail costs $5.00 per order.

Q: How do you ship my order?
A: Our products are shipped in discreet, generic packages with a the Highdrive Productions return address.

Q: I'm outside the United States. Can I use my overseas credit card for ordering?
A: No. Please send a check or money order drawable in US funds to Highdrive Productions, Inc., 532 La Guardia Place #536, New York, NY 10012. The shipping method used is either USPS Airmail (which may take from 5 to 14 business days transit time). Delivery shall be deemed complete Highdrive Productions's responsibility shall end upon the placement of items ordered, together with all necessary documentation, in the hands of the USPS representative, for delivery to Customer, or for delivery to such addressee as Customer may designate. Highdrive Productions specifically makes no warranty or guarantee of ultimate delivery and assumes no responsibility for seizure by customs or other law enforcement agency or for non-delivery to the designated address for any other reason.

Q: What does it cost to order from overseas?
A: International shipping require a flat surcharge of $5. Please be aware that due to the nature of our product and local legislation, international orders may be subject to customs seizure and we cannot guarantee that orders will not be confiscated.

Q: Can I order a video in PAL format?
A: Unfortunately, our VHS and DVD products are available directly only in NTSC format, however, our DVDs are all reproduced using "multi-regional" or "no region" encoding, and they should be playable on DVD players worldwide. You'll need to consult your DVD player's manual to see what types of disks are playable on your machine.

Q: How do I know if your DVDs will play in my machine or computer?
A: Highdrive Productions produces DVD primarily in the DVD9 and DVD-R format which are compatible with most all consumer DVD players and computer DVD drives built after 2000. Player built prior to this date may not play back correctly or at all. Please upgrade your player if you wish to view Highdrive Productions DVDs. All our DVDs are manufactured using a standard format allowing worldwide playback. There is no geographical coding used. Please check with the manufacturer of your player for more information. For best quality viewing use a progressive scan player

Q: Do you sell your mail or email lists?
A: We find it heinous that anyone would try to invade another person's privacy in any manner, whether it is via junk mail, spam email or checking the return address of packages being delivered. Highdrive Productions values our customers' privacy, which is why we NEVER give out ANY information about you and also why our products are shipped in discreet, generic packages with a corporate return address. We are protecting your privacy.

Q: Why did my VHS tape arrive without its glossy full-color box?
A: When you order directly from Highdrive Productions, you may receive your VHS or DVD videos in plain white sleeves. The color boxes you see in video stores are created for our retail distributor so that the product will be appealing in retail outlets.

All models are at least 18 years of age at time of photography. Proof of age and other pertinent records required by 18 U.S.C., Sections 2257 of Title 18 is on file.